POGrid
How can we help?
For installation, billing, purchasing workflow, migration, or bug reports, email POGrid support. Include your shop domain and a short description of the issue. Never send passwords or Shopify credentials.
Email support
studio@grimworn.comWe reply to merchant support from this address. Include the shop domain so we can trace the workspace quickly.
- Installation & permissions
App install, Shopify Admin launch, and optional write scopes for product or inventory updates.
- Billing
POGrid Pro, trials, and plan changes. Shopify App Pricing remains the source of current terms.
- Purchasing & receiving
Reorder board, purchase orders, supplier email, and receiving. Include the PO number and location.
- Migration & bugs
Stocky imports, catalog sync, automations, or unexpected behavior. Include your shop domain.
Before contacting support
These details usually get a faster, more accurate reply.
- Reload POGrid inside Shopify Admin.
- Confirm the needed optional write permission is enabled.
- For receiving issues, include the purchase-order number and location.
- For supplier email issues, include the PO number but not supplier credentials.